Educational Services
 

Visit Our Jean Watson “Caring Corner”

As part of our ongoing Magnet Redesignation preparation efforts, we have established the Jean Watson “Caring Corner” in the Woman’s Hospital Medical Library. This resource area contains an extensive array of books and articles by, and about, Jean Watson, and showcases how her philosophy of caring can be operationalized in nursing practice, research, and education.

Upcoming Programs

Preemie for a Day
Tuesday, November 18, 2008
AM Session
8:15 am – Noon

Tuesday, November 18, 2008
PM Session
1:15 pm – 5 pm
Educational Services Training Room

At the conclusion of the program, participants will be able to:

• Promote alternative feeding strategies that will facilitate successful feedings for families and their infants
• Demonstrate a variety of positions and handling techniques to promote proper flexion , self-calming, and improved long-term outcomes for preterm infants
• Describe ways for caregivers to foster developmentally supportive care during admissions
• List strategies that will facilitate family/professional collaboration in the NICU.

Target Audience: RN’s and Physical Therapists
Credit Hours:4.2 Nursing Contact Hours and 3.5 OT Contact Hours

Perinatal End of Life Issues
Wednesday, November 19, 2008
8:30 am – 12:30 pm
Educational Services Training Room

Program Overview:  End of life issues are always difficult to address. However, when dealing with the death of an infant, it is particularly difficult for all concerned. Come and learn ways to make memories for the grieving family, how to care for the family, and how to address one’s own feelings.

Target Audience:  RN’s
Credit Hours: 3.83 CE Credit Hours

Service Excellence: A Team Approach
Thursday, November 13, 2008
8 am – Noon
Educational Services Training Room

Thursday, December 11, 2008
8 am – Noon
Educational Services Training Room                       

Class Description: This program is designed to teach and reinforce skills that will help employees to anticipate and respond to our customer’s needs. It includes information on the service recovery process how to work with angry or dissatisfied customers/patients.

Target Audience: All Woman’s Hospital employee’s
CE Credit: None

Noise, Privacy, and Safety MATTERS!
Wednesday, December 10, 2008
1 pm - 3 pm
Conference Rooms 2 & 3

Course Description:

• The impact of unit noise on the patient’s perception of care
• Strategies to insure patient privacy
• Utilization of skills to assist angry or demanding patients
• Identification of situations when a Code White should be used
• Exploring the impact of employee interactions on the overall patient experience

Target Audience: All Woman’s Hospital employees
CE Credit:  None

Peer Learning Group: (Supervisors) – “Having Difficult Conversations”
Wednesday, December 10, 2008       
9 am – 10 am
10 am – 11 am
1:30 pm -2:30 pm
3:30 pm – 4:30 pm

Monday, December 15, 2008
9 am – 10 am
10 am -11 am
1:30 pm – 2:30 pm

Conference Room 1

Class Description:

• Supervisor Peer Learning Group
• Learn approaches that render difficult conversations easier
• Taking emotions out of difficult conversations

Check out the new Educational Services webpage!